Frequently Asked Questions

Browse our products, add items to your cart, and proceed to checkout. You'll need to provide shipping information and payment details. Once your order is confirmed, you'll receive an email confirmation.

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure payment processor, Stripe. All transactions are encrypted and secure.

Yes, but only before your order ships. Contact us immediately at contact@electricink.ie or +353 (83) 147 3502 to request changes or cancellation.

Yes, all prices displayed on our website include Irish VAT where applicable. For business customers, please contact us for VAT-exempt pricing with your valid VAT number.

We ship throughout Ireland and to Northern Ireland. We offer multiple shipping zones with different delivery timeframes. See our Shipping Information page for detailed coverage.

Delivery times vary by location:

• Dublin City: Same-day delivery available (orders before 2 PM)
• Dublin County: 1-2 business days
• Leinster & Munster: 2-3 business days
• Connacht & Ulster: 3-4 business days
• Northern Ireland: 3-5 business days

Shipping costs are calculated at checkout based on your location and order weight. We offer free shipping on orders over €120 within Ireland.

Yes! Once your order ships, you'll receive a tracking number via email. You can use this to track your package's progress.

The courier will leave a delivery notice with instructions for redelivery or collection. You can usually reschedule delivery or pick up from a local depot.

Yes! Most products can be returned within 14 days if they are unused, unopened, and in original packaging. See our Returns & Refunds Policy for full details.

For health and safety reasons, the following cannot be returned once opened:

• Tattoo needles
• Tattoo inks (once seal is broken)
• Hygiene products (barriers, gloves, masks)
• Aftercare products (once opened)

Contact us at contact@electricink.ie within 14 days of receiving your order. Include your order number and reason for return. We'll provide return instructions.

Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method. Bank processing may take an additional 3-10 business days.

Customers are responsible for return shipping costs unless the product is defective or we made an error. We recommend using tracked shipping for your protection.

Yes! We only stock genuine products from authorized manufacturers and distributors. All products come with manufacturer warranties where applicable.

Yes, we offer wholesale pricing for tattoo studios and professional buyers. Contact us at contact@electricink.ie with your business details for more information.

Contact us to inquire about restocking dates. We can often provide estimated availability or suggest alternative products.

We occasionally offer product demonstrations and training sessions. Follow us on Instagram or contact us for upcoming events.

Contact us immediately with details about the issue. We'll help troubleshoot and arrange a return or replacement if the product is defective.

Many of our products include manufacturer warranties. Warranty terms vary by product and manufacturer. Contact us for specific warranty information.

Absolutely! Our team has extensive experience with tattoo equipment. Contact us at contact@electricink.ie or +353 (83) 147 3502, and we'll help you find the right products for your needs.

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and access order history.

We take data protection seriously and comply with GDPR regulations. See our Privacy Policy for detailed information about how we collect, use, and protect your data.

Contact us at contact@electricink.ie to update your account information or request data deletion.