Returns & Refunds Policy
At Electric Ink Ireland, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with our straightforward returns and refunds policy.
14-Day Return Window: You have 14 days from the date of delivery to return eligible products for a full refund.
1. Eligibility for Returns
Returnable Products
The following products can be returned within 14 days if they meet our conditions:
- Tattoo machines and equipment (unused, in original packaging)
- Power supplies and cables (unopened, sealed)
- Grips and tubes (unused, in original packaging)
- Practice skins and training materials (unopened)
- Furniture and studio equipment (unassembled, original packaging)
Non-Returnable Products
For Health and Safety Reasons: The following items cannot be returned once opened:
- Tattoo needles (any quantity, once packaging is opened)
- Tattoo inks (once seal is broken)
- Hygiene products (barriers, gloves, masks)
- Aftercare products (once opened)
- Sterilization pouches (once opened)
2. Return Conditions
To be eligible for a return, products must meet all of the following conditions:
| Condition | Requirement |
|---|---|
| Timeframe | Within 14 days of delivery date |
| Product State | Unused, unopened, unworn |
| Packaging | Original packaging with all labels intact |
| Accessories | All accessories, manuals, and parts included |
| Condition | No signs of use, installation, or damage |
3. How to Return a Product
Contact Us
Email us at contact@electricink.ie or call +353 (83) 147 3502 within 14 days of receiving your order.
Provide Order Details
Include your order number, product name, and reason for return. We'll verify eligibility and provide return instructions.
Package Your Return
Carefully pack the item in its original packaging with all accessories, manuals, and components included.
Ship the Return
Send the package to the address provided. We recommend using tracked shipping for your protection.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
4. Return Shipping Costs
Customer Responsibility
- Customers are responsible for return shipping costs unless the product is defective or we made an error
- We recommend using a tracked shipping method
- Electric Ink Ireland is not responsible for items lost in return transit
Our Responsibility
We will cover return shipping costs in the following cases:
- The product received was defective or damaged
- We shipped the wrong product
- The product does not match the description on our website
5. Refund Process
Inspection
All returns are inspected upon receipt. We will notify you via email once we've received and inspected your return.
Refund Method
- Refunds will be processed to your original payment method
- If the original payment method is unavailable, we may issue store credit
Refund Timeframe
| Stage | Timeframe |
|---|---|
| Inspection after receipt | 1-2 business days |
| Refund processing | 5-7 business days |
| Bank processing time | 3-10 business days (varies by bank) |
Partial Refunds
Partial refunds may be granted in the following situations:
- Product shows signs of use or installation
- Missing accessories, manuals, or parts
- Damaged packaging (not caused during shipping)
- Product returned after 14 days but within 30 days
6. Exchanges
We currently do not offer direct product exchanges. If you wish to exchange a product:
- Return the original product following our return process
- Place a new order for the desired product on our website
- Once your return is processed, you'll receive a refund for the original purchase
7. Defective or Damaged Products
Report Immediately: If you receive a defective or damaged product, contact us within 48 hours of delivery for priority handling.
What We Need
- Photos of the damaged product and packaging
- Description of the defect or damage
- Order number and product details
Our Resolution
For defective or damaged products, we will offer:
- Full refund including return shipping costs
- Replacement product shipped at no charge
- Store credit for the full purchase amount
8. Refused Refunds
We reserve the right to refuse a refund if:
- The product is not in its original condition
- The product shows signs of use or installation
- The return is initiated after 14 days (exceptions may apply)
- The product is on our non-returnable list
- Missing components or accessories
- The product was damaged due to misuse
9. Cancellations
Before Shipment
Orders can be cancelled for a full refund before they are shipped. Contact us immediately at contact@electricink.ie.
After Shipment
Once an order has shipped, it cannot be cancelled. You must follow our return process once you receive the product.
10. Contact Us
Questions About Returns?
Email: contact@electricink.ie
WhatsApp: +353 (83) 147 3502
VAT Number: IE02064361UA
Our customer service team is available Monday to Friday, 9:00 AM - 6:00 PM (Irish Time)